FAQ
tbajee FAQ — VIP, Deposits and Account
The most frequently asked questions from tbajee users are all brought together on this page. From VIP cashback rules and how to deposit via bKash, to customer support hours and account recovery — you will find detailed answers to everything here. If you are having trouble with tbajee Login or want to learn about responsible gaming, this page will help with that too.
21+ only
bKash, Nagad, Rocket
Bengali and English support
SSL secured
Rewards and Benefits
VIP Program
tbajee's VIP program offers weekly cashback for regular players, calculated at a set rate on the net loss for each week. Moving up to higher tiers earns more cashback. tbajee VIP members also get priority support and special offers. These benefits are particularly useful for long-term players.
tbajee has five VIP tiers in total: Bronze (up to 0.2% weekly cashback), Silver (up to 0.4%), Gold (up to 0.6%), Platinum (up to 0.8%), and Diamond (up to 1.0%). Cashback at each tier is calculated on the weekly net loss.
Weekly cashback is calculated by subtracting total winnings from total losses for that week — that is, on the net loss. For example: if a Gold member's net loss for the week is ৳20,000, they receive ৳20,000 × 0.6% = ৳120 cashback — that is the maximum amount at that tier. Cashback is added directly to the account.
VIP tier progress at tbajee depends on regular playing activity. The more actively you play and deposit, the faster you can reach higher tiers. Starting from Bronze, you can advance through Silver, Gold, Platinum, and up to the highest tier, Diamond. The cashback rate increases at each tier.
Yes, the Diamond tier offers up to 1.0% weekly cashback — five times the 0.2% at Bronze. That means a Diamond member earns five times more cashback than a Bronze member on the same net loss. Priority service and additional benefits also increase at higher tiers.
tbajee's VIP cashback is not limited to slots — it applies to net losses across all game types, including casino games, live dealer games, and sports betting. So whether you are betting on cricket or playing Baccarat, cashback can accumulate in any section.
Get Help
Customer Support
tbajee offers two main support channels: live chat and email support. Live chat provides quick responses, while email is better suited for complex matters requiring detailed explanation. Both channels support Bengali and English.
Yes, tbajee's customer support is active seven days a week, 24 hours a day. Whether it is midnight or early morning, someone from the team will be ready to help via live chat. Service is available on Eid and public holidays as well.
tbajee's support team provides service in both Bengali and English. Since communicating in their native language is more convenient for Bangladeshi users, you can write in Bengali on live chat and they will respond comfortably.
To resolve issues faster, keep the following information handy before contacting support: your registered mobile number or username, a brief description of the problem, the transaction ID (for deposits or withdrawals), and a screenshot if you have one. This helps the support team provide a solution more quickly.
Live chat is best for an immediate response — an agent typically connects within a few minutes. Email is more suitable when you need to send documents, give detailed explanations, or handle complex matters. Both channels are active 24/7.
Payment Methods
How to Deposit
tbajee currently supports three mobile payment methods for deposits: bKash, Nagad, and Rocket. These are the most popular mobile wallet services in Bangladesh, so any smartphone user can deposit easily. The minimum deposit amount is ৳200 for all methods.
To deposit with bKash, log in to your tbajee account and go to the deposit section. Select bKash, enter the amount (minimum ৳200), then send the payment from the bKash app to the tbajee number shown. After payment, confirm with the transaction ID. The amount is usually credited to your account within a short time.
If your deposit has not appeared after sending, wait a little while first, as network delays can sometimes cause a slight hold-up. If it still has not been credited, contact tbajee live chat with the bKash, Nagad, or Rocket transaction ID and a screenshot. The support team will verify and resolve it as soon as possible.
Yes, the Nagad deposit process is essentially the same as bKash. On the tbajee deposit page, select Nagad, enter the amount, and send the payment from the Nagad app to the number shown. The minimum deposit is ৳200. Once payment is complete, confirm with the transaction ID.
tbajee does not separately publish information about extra deposit fees. However, the mobile wallet providers may apply their own charges, depending on their own policies. For the latest information, ask on tbajee live chat.
Withdrawals from tbajee are generally completed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳800. Withdrawals can be made via bKash, Nagad, or Rocket. For more details, see the Terms and Conditions page.
Account Management
Account Questions
If you forget your password, click the "Forgot Password?" link on the tbajee Login page. Enter your registered mobile number or email, then set a new password through OTP verification. The process is straightforward and takes just a few minutes. If you have any trouble, get help via live chat.
Common causes of login problems include: wrong username or password, a mismatch in uppercase and lowercase letters, or browser cache issues. First, try resetting your password. If that does not work, clear your browser cookies and try again. If the problem persists, contact tbajee live chat — the team will assist you promptly.
Use the tbajee account settings section to update personal details. Changing your mobile number or email may require OTP verification. If some changes cannot be made directly, you will need to submit a request via live chat for security reasons, where your identity will be confirmed before the details are updated.
When you log in from a new device, tbajee may request OTP verification for security. Entering the code sent to your registered mobile number will complete the login. This step keeps your account protected from unauthorised access. All data is secured through SSL encryption.
When creating an account at tbajee, you need to choose a unique username that no one else has used. For your password, using a mix of uppercase and lowercase letters, numbers, and special characters makes it more secure. The specific password requirements will be listed on the registration page.
Yes, you must be at least 21 years old to open an account at tbajee and to play any betting or casino games. This is a mandatory requirement. Age verification may be required during account verification. To learn more about responsible gaming, visit the responsible gaming page.
Still have questions? Talk to us directly
If you did not find the answer on this page, no need to worry — tbajee's support team is with you seven days a week, 24 hours a day. Contact us in Bengali or English and get a quick resolution.
Live Chat
Instant response • 24/7
Email Support
[email protected]