tbajee Privacy Policy
Your personal information matters to us. This policy explains in detail how tbajee collects, stores, and keeps your information secure.
Table of Contents
1 Introduction and Scope
This privacy policy applies to the tbajee platform and all related services. When you create an account, log in, or use any service on tbajee, you are considered to have accepted the terms of this policy.
tbajee is committed to providing a safe and trustworthy online gaming environment for Bangladeshi users. You can learn more about the platform's goals and values on our About Us page.
The information collected under this policy is used solely for providing services, managing accounts, and improving the user experience. Personal information is never sold to any third party.
2 What Information Is Collected
tbajee may collect the following categories of information:
2.1 Information Provided Directly
- Full name and date of birth
- Mobile number and email address
- Username and password (stored in encrypted form)
- Document information required for identity verification
- Mobile wallet information for deposits and withdrawals (bKash, Nagad, Rocket)
2.2 Automatically Collected Information
- Device type, operating system, and browser information
- IP address and geographic location (country level)
- Session information — login time, duration of activity, and page view history
- Information collected through cookies and similar tracking technologies
2.3 Transaction-Related Information
- Deposit and withdrawal amounts and dates
- Game play history and betting records
- Bonus activation and wagering information
3 Purpose of Using Information
Collected information is used for the following purposes:
- Account management: To carry out registration, verification, and login processes.
- Service delivery: To process games, betting, deposits, withdrawals, and bonuses.
- Security: To prevent fraud, protect accounts, and detect suspicious activity.
- Customer support: To resolve your issues via live chat or email.
- Legal obligations: To maintain records required to comply with applicable laws.
- Service improvement: To analyse and improve platform performance.
- Communication: To send important notices, policy changes, and security alerts.
tbajee never transfers your information to third parties for marketing purposes. Reading our Terms and Conditions will give you a clear understanding of the overall terms of service use.
5 Data Security Measures
tbajee takes multiple layers of technical and administrative steps to protect your information:
- SSL/TLS Encryption: All information transmitted on the platform is protected by SSL encryption, making it impossible for outside parties to read the data.
- Password Hashing: Your password is never stored directly — it is encrypted using industry-standard hashing algorithms.
- Access Controls: Only authorised staff can access limited information on a need-to-know basis.
- Regular Audits: Regular security reviews are conducted to identify vulnerabilities in the system.
- Data Backup: Information is backed up on secure servers so that data is not lost in the event of a technical failure.
- OTP Verification: Mobile OTP-based two-step verification applies to sensitive operations.
No method of transmitting information over the internet is completely risk-free. However, tbajee is committed to keeping your information as secure as possible by following industry best standards.
6 Cookies and Tracking Technologies
The tbajee platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the quality of the service.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and for the core functionality of the platform.
- Functional Cookies: To remember your preferences (such as language and game settings).
- Analytics Cookies: To analyse platform usage patterns and improve the service.
- Security Cookies: To detect suspicious login attempts and fraud.
6.2 Cookie Controls
Cookies can be disabled from your browser settings. However, disabling certain essential cookies may limit some features of the platform.
7 Data Retention Period
tbajee retains your information only for as long as is necessary to provide services or to meet legal requirements.
- Active accounts: Relevant information is retained for as long as the account remains active.
- Closed accounts: Transaction and identity verification information is retained for a set period in accordance with legal and regulatory obligations.
- Security logs: Retained for a limited period for fraud prevention analysis.
- Cookies: Session cookies are deleted when the browser is closed; persistent cookies are automatically deleted after a set period.
Once the set retention period ends, information is securely deleted or anonymised so that you can no longer be identified.
8 Your Rights
You have the following rights regarding your personal information:
- Right of access: You may ask what information tbajee has stored about you.
- Right to correction: If any of your information is incorrect, you may request that it be corrected.
- Right to deletion: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations apply.
- Right to restrict processing: In certain circumstances you may request that processing of your information be limited.
- Right to object: You may object to your information being used for marketing communications.
To exercise these rights, contact our support team. We provide assistance in Bengali and English via live chat 24 hours a day. If you have any concerns related to responsible gaming, please visit our Responsible Gaming page.
9 Use by Minors
All tbajee services are for persons aged 21 years or older only. Minors (under 21) may not use this platform.
tbajee does not knowingly collect information from persons under 21. Age is verified at the time of registration, and providing false information about age is considered a violation of the terms and conditions.
If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.
10 Protection of Payment Information
bKash, Nagad, and Rocket mobile wallets are used for deposits and withdrawals on tbajee. The following security practices are followed during payment processing:
- Only the necessary information is collected at the time of a payment transaction.
- tbajee never stores full wallet PINs or mobile banking passwords.
- Transaction records are stored in encrypted form.
- An automated monitoring system is active to detect suspicious transactions.
To learn more about our payment services and transaction details, you can visit the FAQ section — Read the FAQ.
11 Policy Changes
tbajee reserves the right to amend this privacy policy as needed. When any significant change is made to the policy:
- The "Last updated" date at the top of the page will change.
- Registered users will be notified via email or platform notification.
- Re-consent may be sought for significant changes.
Continuing to use the platform after a policy change will be taken as your acceptance of the new terms. You are therefore advised to review this page from time to time.
12 Contact Us
For any questions, concerns, or requests regarding your information related to the privacy policy, please contact us:
- Live Chat: Active 24/7 — chat is available once you log in to the platform
- Email: [email protected]
Our support team provides assistance in both Bengali and English. For privacy-related requests, appropriate action will be taken after identity verification.